Terms of Service

Drafted on 28 February 2026

Article 1 — Definitions

  1. Noordhost: Noordhost, registered in Leeuwarden, Chamber of Commerce number 90337573.
  2. Customer: the party that has entered into an agreement with Noordhost.
  3. Parties: Noordhost and the Customer collectively.
  4. Consumer: a Customer who is also an individual acting in a private capacity.

Article 2 — Applicability

  1. These terms and conditions apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Noordhost.
  2. Noordhost and the Customer may only deviate from these terms and conditions if this has been agreed in writing.
  3. Noordhost and the Customer expressly exclude the applicability of the Customer's or any third party's general terms and conditions.

Article 3 — Prices

  1. Noordhost uses prices in euros, inclusive of VAT and exclusive of any other costs such as administration or shipping costs, unless agreed otherwise in writing.
  2. Noordhost may change the prices of its services and products on its website and in other communications at any time.
  3. Noordhost and the Customer agree on a total amount as a guide price for a service, unless agreed otherwise in writing.
  4. Noordhost may deviate up to 10% from the guide price.
  5. Noordhost must inform the Customer in a timely manner why a higher price is justified when the guide price will exceed more than 10%.
  6. The Customer may cancel the part of the assignment that exceeds the guide price (plus 10%) when the guide price will exceed more than 10%.
  7. Noordhost will communicate price adjustments to the Customer prior to their effective date.
  8. A Consumer may terminate the agreement with Noordhost if they do not agree with the price increase.

Article 4 — Payments and payment terms

  1. Noordhost may require an advance payment of up to 50% of the agreed amount when entering into the agreement.
  2. The Customer must pay any outstanding balance within 14 days after delivery.
  3. The payment terms used by Noordhost are strict deadlines. This means that if the Customer has not paid the agreed amount by the last day of the payment term, they are automatically in default, without Noordhost needing to send a reminder or notice of default.
  4. Noordhost may make delivery conditional on immediate payment or require a security deposit for the total amount of the services or products.

Article 5 — Consequences of late payment

  1. If the Customer does not pay within the agreed term, Noordhost may charge the statutory interest rate per month for non-commercial transactions and the statutory interest rate per month for commercial transactions from the day the Customer is in default, whereby a partial month is counted as a full month.
  2. When the Customer is in default, they must also pay extrajudicial collection costs and any damages to Noordhost.
  3. The collection costs are calculated in accordance with the Dutch Decree on Compensation for Extrajudicial Collection Costs.
  4. If the Customer does not pay on time, Noordhost may suspend its obligations until the Customer has paid.
  5. In the event of liquidation, bankruptcy, seizure or suspension of payment on the part of the Customer, Noordhost's claims against the Customer become immediately due and payable.
  6. If the Customer refuses to cooperate in the performance of the agreement by Noordhost, they must still pay the agreed price.

Article 6 — Right of withdrawal

  1. A Consumer may undo an online purchase within 14 days of purchase without giving reasons. This right of withdrawal does not apply when:
    • the service concerns accommodation, travel, a restaurant, transport, catering or a form of leisure activity
    • it concerns an emergency repair
    • it concerns bets or lotteries
    • the Consumer has waived their right of withdrawal
    • it concerns a service that has been fully performed with the Consumer's consent within the cooling-off period, and the Consumer has expressly declared to waive their right of withdrawal
  2. The cooling-off period of 14 days referred to in paragraph 1 begins:
    • as soon as the Consumer has entered into an agreement for the delivery of a service
    • as soon as the Consumer has confirmed that they will purchase digital content via the internet
  3. The Consumer may exercise their cooling-off period by sending an email to that effect to support@noordhost.com, optionally using the withdrawal form available on the Noordhost website.

Article 7 — Right of suspension

  1. Unless the Customer is a Consumer, the Customer hereby waives the right to suspend the performance of any obligation arising from this agreement.

Article 8 — Set-off

  1. Unless the Customer is a Consumer, the Customer waives the right to set off a debt owed to Noordhost against a claim against Noordhost.

Article 9 — Insurance

  1. The Customer must adequately insure and keep insured the following items against fire, explosion and water damage, and theft, among other things:
    • delivered items necessary for the performance of the underlying agreement
    • items belonging to Noordhost that are present at the Customer's premises
    • items delivered under retention of title
  2. The Customer shall provide the insurance policy for inspection at Noordhost's first request.

Article 10 — Withdrawal of assignment

  1. The Customer is free to terminate the assignment to Noordhost at any time.
  2. If the Customer withdraws the assignment, the Customer is obliged to pay the fees owed and the expenses incurred by Noordhost.

Article 11 — Duty to complain

  1. The Customer is obliged to report complaints about work performed directly in writing to Noordhost. The complaint must contain as detailed a description of the shortcoming as possible, so that Noordhost is able to respond adequately.
  2. A complaint cannot in any case lead to Noordhost being required to perform work other than what was agreed.

Article 12 — Warranty

  1. When the Customer and Noordhost have entered into an agreement of a service-providing nature, this agreement contains only a best-efforts obligation for Noordhost and not a results-oriented obligation.

Article 13 — Performance of the agreement

  1. Noordhost performs the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
  2. Noordhost may have the agreed service performed in whole or in part by third parties.
  3. The performance of the agreement takes place in consultation and after written approval and payment of any advance by the Customer.
  4. The Customer must ensure that Noordhost can start performing the agreement on time.
  5. If the Customer does not ensure that Noordhost can start on time, any resulting additional costs are at the Customer's expense.

Article 14 — Provision of information by the Customer

  1. The Customer shall make all information, data and documents relevant to the correct performance of the agreement available to Noordhost in a timely manner and in the desired form and manner.
  2. The Customer warrants the accuracy and completeness of the information, data and documents provided, even if they originate from third parties, insofar as the nature of the agreement does not dictate otherwise.
  3. When and insofar as the Customer requests, Noordhost shall return the relevant documents.
  4. If the Customer does not, not timely, or not properly make the information, data or documents reasonably required by Noordhost available, and the performance of the agreement is delayed as a result, the resulting additional costs and hours shall be at the Customer's expense.

Article 15 — Duration of the service agreement

  1. The agreement between Noordhost and the Customer regarding a service or services is entered into for an indefinite period, unless the nature of the agreement dictates otherwise or is otherwise agreed.
  2. When the Customer enters into a fixed-term agreement, it is automatically converted into an indefinite-term agreement after expiry, unless one of the parties terminates the agreement with a notice period of 2 months, or a Consumer terminates the agreement with a notice period of 1 month, after which the agreement automatically ends.

Article 16 — Cancellation of an indefinite-term service

  1. The Customer may cancel an agreement for an indefinite-term service with a notice period of 2 months.
  2. A Consumer may cancel an agreement for an indefinite-term service with a notice period of 1 month.

Article 17 — Intellectual property

  1. Noordhost retains all intellectual property rights on all designs, drawings, writings, data carriers or other information, quotations, images, sketches, models and mock-ups, unless agreed otherwise.
  2. The Customer may not show, make available, or otherwise use the intellectual property rights referred to in paragraph 1 to others without the prior written consent of Noordhost.

Article 18 — Confidentiality

  1. The Customer shall keep confidential all information, in whatever form, received from Noordhost.
  2. The same applies to all other information concerning Noordhost of which the Customer knows or can reasonably suspect that it is confidential, or of which they can expect that disclosure could cause damage to Noordhost.
  3. The Customer shall take all necessary measures to ensure that the information referred to in paragraphs 1 and 2 remains confidential.
  4. The confidentiality obligation described in this article does not apply to information:
    • that was already public before the Customer learned of it, or that later became public without this being the result of a breach of the Customer's confidentiality obligation
    • that the Customer discloses on the basis of a legal obligation
  5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after its termination.

Article 19 — Penalty clause

  1. If the Customer breaches the article on confidentiality or intellectual property, they must pay Noordhost an immediately payable penalty for each breach.
  2. If the Customer is a Consumer, the penalty referred to in paragraph 1 amounts to €1,000.
  3. If the Customer is not a Consumer, the penalty referred to in paragraph 1 amounts to €5,000.
  4. In addition, the Customer must pay 5% of the applicable amount in paragraph 2 or 3 for each day the breach continues.
  5. The Customer must pay the penalty referred to in paragraph 1 without the need for a notice of default or legal proceedings. Actual damage does not need to be demonstrated.
  6. In addition to the penalty referred to in paragraph 1, Noordhost may also claim damages from the Customer.

Article 20 — Indemnification

  1. The Customer indemnifies Noordhost against all claims from third parties related to the products and/or services delivered by Noordhost.

Article 21 — Complaints

  1. The Customer must examine a product delivered or service provided by Noordhost for any shortcomings as soon as possible.
  2. If a delivered product or service does not meet what the Customer could reasonably expect, the Customer must inform Noordhost within 1 month of identifying the shortcoming.
  3. A Consumer must inform Noordhost within 2 months of identifying the shortcoming at the latest.
  4. The Customer shall provide as detailed a description of the shortcoming as possible, so that Noordhost can respond appropriately.
  5. The Customer must demonstrate that the complaint relates to an agreement between the Customer and Noordhost.
  6. If a complaint concerns ongoing work, the Customer cannot require Noordhost to perform work other than what was agreed.

Article 22 — Notice of default

  1. The Customer must make any notice of default known to Noordhost in writing.
  2. The Customer is responsible for ensuring that the notice of default actually reaches Noordhost on time.

Article 23 — Liability of the Customer

  1. When Noordhost enters into an agreement with multiple Customers, each of them is jointly and severally liable for fulfilling the obligations under that agreement.

Article 24 — Liability of Noordhost

  1. Noordhost is only liable for damage suffered by the Customer if that damage was caused by intent or deliberate recklessness.
  2. If Noordhost is liable for damage, this only applies to direct damage related to the performance of an underlying agreement.
  3. Noordhost is not liable for indirect damage, such as consequential damage, lost profits or damage to third parties.
  4. If Noordhost is liable, this liability is limited to the amount paid out by a professional liability insurance policy. If no insurance has been taken out or no amount is paid out, the liability is limited to the (portion of the) invoice amount to which the liability relates.
  5. All images, photos, colours, drawings, and descriptions on the website or in a catalogue are merely indicative and cannot lead to any compensation, dissolution or suspension.

Article 25 — Limitation period

  1. Any right of the Customer to damages from Noordhost expires 12 months after the event from which the liability directly or indirectly arises. This does not exclude the provisions of Article 6:89 of the Dutch Civil Code.

Article 26 — Dissolution

  1. The Customer may dissolve the agreement if Noordhost attributably fails to fulfil its obligations, unless this shortcoming does not justify dissolution due to its specific nature or minor significance.
  2. If the fulfilment of obligations by Noordhost is still possible, dissolution can only take place after Noordhost is in default.
  3. Noordhost may dissolve the agreement with the Customer if the Customer does not fulfil their obligations under the agreement fully or on time, or if Noordhost has become aware of circumstances that give good reason to believe the Customer will not fulfil their obligations.

Article 27 — Force majeure

  1. In addition to Article 6:75 of the Dutch Civil Code, a shortcoming of Noordhost cannot be attributed to Noordhost by the Customer in the event of force majeure.
  2. The force majeure situations referred to in paragraph 1 include, among others:
    • an emergency situation such as civil war or natural disaster
    • default or force majeure of suppliers, couriers or other third parties
    • power, electricity, internet, computer or telecommunications disruptions
    • computer viruses
    • strikes
    • government measures
    • transport problems
    • severe weather conditions
    • work stoppages
  3. If a force majeure situation arises as a result of which Noordhost cannot fulfil one or more obligations towards the Customer, those obligations are suspended until Noordhost can fulfil them.
  4. From the moment a force majeure situation has lasted at least 30 calendar days, both the Customer and Noordhost may dissolve the agreement in writing, in whole or in part.
  5. Noordhost does not have to pay any compensation to the Customer in a force majeure situation, even if Noordhost benefits from it.

Article 28 — Amendment of the agreement

  1. If it is necessary for the performance of a concluded agreement, the Customer and Noordhost may amend the agreement.

Article 29 — Amendment of general terms and conditions

  1. Noordhost may amend these general terms and conditions.
  2. Noordhost may always make changes of minor importance.
  3. Noordhost will discuss significant changes with the Customer in advance as much as possible.
  4. A Consumer may terminate the underlying agreement in the event of a significant change to the general terms and conditions.

Article 30 — Transfer of rights

  1. The Customer may not transfer any rights from an agreement with Noordhost to others without the written consent of Noordhost.

Article 31 — Consequences of nullity or voidability

  1. If one or more provisions of these general terms and conditions are found to be null or voidable, this does not affect the remaining provisions of these terms and conditions.
  2. A provision that is null or voidable shall be replaced by a provision that most closely reflects what Noordhost had in mind when drafting the terms and conditions on that point.

Article 32 — Applicable law and competent court

  1. Dutch law applies to these general terms and conditions.
  2. The court in the judicial district of the place of establishment of Noordhost has exclusive jurisdiction to hear any disputes between the Customer and Noordhost, unless the law provides otherwise.